Market Conduct Rulebook Introduction Part I – Marketing, Advertising and Promotions A. Marketing Regulations Part II – Client Agreements A. Requirement for Written Agreements B. Content of Client Agreements Part III – Complaints Handling A. Complaints Handling Requirements B. Complaints Handling Procedures Part IV – Investor Classifications A. Investor Classifications Part V – Public Disclosures A. Licence Details and Authorised VA Activities B. Risk Disclosure Statement Part VI – Market Transparency A. Insider Lists B. Board and Staff Positions Part VII – Trading Own Account A. General Prohibition B. Group Entities Part VIII – VA Standards A. Requirement to have VA Standards B. Implementation and Control Schedule 1 – Definitions