1. | Immediately after receiving client instructions to initiate a transmission, transfer and/or settlement, a VASP must provide the client with a receipt including the following information— |
| a. | confirmation of whether the transmission, transfer and/or settlement has been successfully initiated; |
| b. | date and time of receipt of the client's instructions; |
| c. | amount and type of Virtual Assets in the transmission, transfer and/or settlement; |
| d. | name and unique identifier of the Entity to which transmission, transfer and/or settlement is to be credited; |
| e. | name of the client who made the transmission, transfer and/or settlement; |
| f. | a breakdown of all fees paid or payable by the client and when they are paid or payable; |
| g. | a breakdown of all exchanges, trades or conversions to be completed in the course of any transmission, transfer and/or settlement (if applicable); |
| h. | transaction identification details and/or reference; |
| i. | the VASP's name and contact information, including information necessary for the client to ask a question or file a complaint; |
| j. | a statement regarding the VASP's liability for non-delivery or delayed delivery; and |
| k. | a statement regarding the VASP's refund policy. |
2. | Immediately after a transmission, transfer and/or settlement has been finalised, a VASP must provide the client with a receipt including the following information— |
| a. | date and time of the transmission, transfer and/or settlement being credited to the recipient; |
| b. | amount and type of Virtual Assets in the transmission, transfer and/or settlement; |
| c. | transaction identification details and/or reference; and |
| d. | full details of all exchanges, trades or conversions completed in the course of the transmission, transfer and/or settlement (if applicable), including times, rates of exchange and all fees. |
3. | VASPs must maintain all receipts provided in accordance with Rules II.F.1 and II.F.2 of this VA Transfer and Settlement Services Rulebook for a period of eight (8) years. |